Please delete any non work related icons that you have on the Reference Desk Computer. Thanks
Thu 29 Nov 2012
Thu 29 Nov 2012
Our Text a Librarian traffic has been pretty busy lately, so I want to remind everyone of a few policies/best practices.
- Before responding to a text, remember to check in with all of the other reference desk staff so that we can avoid sending multiple responses to a patron. This mean that, if you are working at the IC Reference Desk, that you check in with anyone sitting with you at the desk or in the consultation office AND with the reference desk staff at Lewis Library. It can be very confusing for a patron to receive two responses, especially if they have different information, so we want to be sure to avoid this whenever possible.
- Be sure to check with a reference librarian before responding to a patron to say that we don’t a particular book, journal, movie, etc. Some items are tricky to look up by title, so remember to search by author, or try to confirm the title through Worldcat or Google before concluding that we don’t own something.
- Some questions aren’t well suited to text messages. If you get a question that is just too complex to respond to via text, you may invite the patron to give us a call at the reference desk.
Tue 20 Nov 2012
Connections Cafe will be closed on Wednesday, November 21st. Dining Services has placed all holiday hours information on their Facebook page at https://www.facebook.com/dineloyolachicago?ref=stream.
Mon 19 Nov 2012
The Thanksgiving week brings shortened hours for the library and the IC. Starting on Wednesday, 11/21, the buildings will close at 5:00 pm and will not be open again until Saturday. Also, Community Access is restricted as of Monday, 11/26 through Finals.
Thu 15 Nov 2012
Amy and Paul are going to work extra hard to check the right rooms are unlocked and locked appropriately each morning. Here is a review of the rooms that are commonly requested for unlocking:
IC 221 is the Writing Center and should be opened for staff of the Writing Center.
IC 229 is the Assistive Technology Room and should be unlocked upon request.
IC 315 is a staff meeting room and may only be unlocked for library staff.
IC 314, 316 and IC 205 are staff spaces during the day, but available on the Group Study Room Reservation System beginning at 5:00 p.m. [Note that 314 is permanently reserved from 6-Midnight Sunday – Thursday for the Cristo Rey Scholars, so no one else should be able to reserve that room.]
IC 332 is a teleconference meeting space and may only be reserved via Campus Reservations. The room is kept locked and we should go ahead and unlock it if someone indicates that they have a reservation. If you are ever conflicted about whether the individual actually had a reservation — ask the IC supervisor or a librarian to check the campus reservation system. Even if you have already let someone in the room, we can go up and remove them or find out what is going on after the fact.
All 4th floor questions should be shifted to the IC supervisor on duty, though the reference librarians may be able to handle some types of questions in the absence of a supervisor.
All of the regular classrooms should be unlocked in the morning and throughout the day. However, we do lock them after the last classes each evening and they are unlocked again the next morning. Let me know if you are asked to unlock them so that we can keep an eye on whether this is happening.
Let me know if you have questions.
Tue 13 Nov 2012
The heavy-duty stapler is now in the drawer under the ‘librarian’ workstation. This stapler has been jammed several times recently, and in almost all cases this is due to a student using it for a small number of pages. The stapler is now kept in the drawer under the “librarian” workstation, and available upon request. This mirrors the Cudahy circ desk policy – they keep their stapler under the counter for the same reason.
Tue 13 Nov 2012
Starting November 12th and ending December 2nd, the Circulation Desk will be staffed with Reference Assistance from 3:00-5:00, Sunday-Thursday. This will help some of the busy times at the desk during peak times. The main point of Reference is still on the 2nd floor of the IC. Here is a list of shifts that are to be worked:
Sunday, 11/18… Erica
Sunday, 11/25 & 12/2…Helen
Tue 6 Nov 2012
If you are asked to unlock rooms in the IC please make sure that you are unlocking valid study rooms. If someone asks you to unlock rooms 314, 315 or any other room that is not a study room contact the IC supervisor. Also if someone who is a library staff member asks you to unlock a meeting room, please inquire as to the identity of the person who is calling.