Wed 24 Jun 2015
From June 26 through late July, many of our ebooks will be unavailable because of the transition to a new library system. When patrons try to access these ebooks through Pegasus, they’ll get a message saying that the book is temporarily unavailable, and that they should contact Reference for help.
If you hear from patrons about this problem, there are a couple of approaches to consider:
1. You can try to help the patron find another book or article that would suit their research need
2. You can suggest that the patron request the book through ILL
3. If an e-book is needed, have the patron fill out this form: http://libraries.luc.edu/purchase You can tell the patron that we will do our best to purchase the e-book they need, but it may take some time.
4. Do not hesitate to refer these questions to one of the reference librarians.
In all cases, please be sure to record these transactions in Libanalytics, and record the title of the book that was requested when you enter the question.